Policies Page

Privacy Notice

Safety and Security Policy

Shipping Policy

Warranty Policy

Returns Policy

Acceptable Items Policy

Repairs Policy

Customer Satisfaction Policy 

Privacy Statement

Terms Of Use

  Privacy Notice

PAL Best Buy Furniture’s Commitment with your Information.

 We do not rent, sell, or trade your personal information provided in your order. The information you provide us (Name, Address, Email, Phone Number and Credit Information) is only used and provided to (The Manufacturer for the purpose of fulfilling your order, The Shipping Specialist for delivering your order and The Credit Card Processing Company for processing payment) You will the option to opt-in to our mailing list of sales and promotions in the future and also opt-out of any future mailings from the bottom link provided in the E-Mail. You can also send us an e-mail to opt-out to optout@palbestbuyfurniture.com.Please provide your e-mail for us to remove you from our list. (This takes from 3 to 5 days.) Once your order has been delivered and you have confirmed your satisfaction we will no longer contact you by E-Mail or Phone unless you have subscribed to our mailing list or you need further assistance.

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Other Information Collected 

We also collect non-personal information such as Internet service provider, operating system, and type of browser you are using. We do this with cookies. Cookies are small data text files that are stored on your computer’s hard drive if your web browser permits. This Cookie does not collect your personal information. These cookies make your use of our site easier for when you return and also help you to retrieve your past shopping cart information. You will not be able to order online unless your browser permits cookies. You can also order buy phone or e-mail order@palbestbuyfurnitue.com and we will call you back to complete the transaction. Do not send us your credit info in the e-mail. Depending on the browser you are using you can delete the cookie stored on your hard drive. You will need to follow there instructions about Deleting and/or Removing Cookies. Once you have completed your order. 

This non-personal information also allows us to improve our site and make it easier for our clients to use. We use this statistical information (IP Address, Referring Pages and other Anonymous Information) for improving and correction of errors on our site and for how affective advertising is.

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How we use your Personal Information Order Processing 

We collect your (Name, Address, Phone Number, E-Mail and Payment information [Credit Card, Check and any Information required for credit processing or financing]).

Once you have selected your Items and submitted the proper information we then process your order. You will receive by e-mail a PDF formatted invoice for your records.

For Credit Card your order will be processed in *1 to 3 business days.

For Check and Check by mail your order will be processed as soon as the check clears the bank which could take up to *10 days from receipt.

For Financing your order will be processed as soon as Financing Commitment is made*.

We then place your order with the manufacturer and supply them with your information (Name and Address only).

 Once they have filled your order (Depending on the item being in stock [*1 to 7 days] or made to order [*5 to 10 weeks] we then Contact the Delivery Specialist and supply them with your information (Name. Address and Phone Number) for them to contact you regarding delivery of your items and additional information they need to complete Delivery. (*Up to 6 weeks)

*These are estimated times and are subject to change.) 

You will be notified of any changes as soon as possible. 

Legal Use Of information Collected 

We are also bound by state and local laws where we may provide your personal information by (Court Order, Subpoena and Law Enforcement Request).  

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 Safety and Security 

Your Personal Information Security is very important to us.

We use VeriSign Security for this purpose. They provide 128-bit-encription which is the highest standard available. You can check them out by using the Icon below. How to know your info is protected (your browser shows [http://] and there is a [lock that is closed] along side the address window when you enter an area where your information is needed).

 Example:  

The most trusted internet Security Company on the net.

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Shipping 

There are 2 different forms of delivery. Depending on Item ordered and manufacturer you may have options which will be provided in the Product window.

All of these Delivery Company’s are insured and insure your Merchandise while in transport. It is your responsibility to inspect your Items for damage and write all damages on the delivery paperwork and deny delivery of that item only. All other items will be handled as a return. See Returns.

You must notify us at damage@palbestbuyfurniture.com with your order number, the item number and a description of all damages.

We will help to resolve the issues with the item and have it repaired where possible or replaced. At PAL Best Buy Furniture and the Delivery Company’s discretion.

The item will be returned in new condition. If it is reordered it could take up to 16 weeks for a replacement.

No Delivery company can assemble cribs because of liability issues.

No Delivery company can remove shipping debris per ICC rules.

You are responsible for any special equipment that will be needed (lifts, hoist ect.).

When the delivery Specialist Company calls you to schedule your delivery you are responsible to inform the Delivery Company of any special instructions needed for your delivery and any fees associated with these circumstances. Examples, (Low tree limbs, extreme hills, Covered Bridges, Tolls, Ferries, or any additional needs. It is your responsibility to make sure that the items you purchased will fit into the area you have selected and fit through all doors, hallways and around all corners to access the room.

We do not guaranty a specific time or day for delivery. Standard delivery is usually done from 9AM. To 5PM.  Monday to Friday. White Glove Deliveries can be from 9AM. To 9PM. 7 days week. Specific times must be arranged with the Delivery Company because items travel hundreds of a miles.

Delivery times and dates are at the discretion of the Delivery Company.

If possible they will make special arrangements for an additional charge. You the customer are responsible for any and all additional fees associated with special needs and instructions.

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Standard Shipping

 Common Carrier will deliver your Item to your door or end of your driveway. You will have to supply personal to unload and carry your items inside.

You can upgrade this form of Delivery to “White Glove Delivery” for an additional Fee. 

Standard Delivery includes delivery of small Items by Ups, Fed EX, United Parcel, ect. And Larger Items Delivered by Commercial Carriers. 

These Delivery Company’s do not install or set up your items. If you live in an area where these company’s don’t have access with there big trucks then you will be responsible to meet with or pick up your items at the local warehouse. 

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 White Glove Delivery 

These Company’s will install and setup your items. They are insured and insure your items from when they pick up your items till they set them up. This service will usually include 2 people.

With extremely heavy items you are required to provide additional help and/or equipment.

The Delivery Specialist can not attach anything to your structure (Hutches, pictures, clocks, ect.).

You are responsible for clearing a path to where the items are set up, that they can access the room or rooms and that they will fit. The delivery Company cannot disassemble you home in any way (Remove Doors Move your furniture ect.).

This delivery does include up to 1 flight of stairs.  

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 Warranty Policy  

All products sold by PAL Best Buy Furniture come with the Factory Warranty. The Warranty period starts from the date of delivery. There will be a copy of the warranty with the Items. You can also get a copy of your Item warranty by e-mailing us at warranty@palbestbuyfurniture.com with your item stock number. Your merchandise is also Insured by the delivery Company while in there care. If you have warranty issues write us at claims@palbestbuyfurniture.com with a description of the problem, the order number and the item number. We will contact the manufacturer and help to expedite the claims process 

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  Returns 

All returns must be approved by PAL Best Buy Furniture before they can be returned, unless you have received damaged items.

Only the damaged item will be covered for return all other items in the order are not covered for shipping.  Damage to item must be written on shipping paperwork. All damaged items not written on shipping order will not be covered on return. We will do every thing possible to help with repairs. A damaged product that is delivered will be repaired or replaced all shipping will be covered by us or the shipper.

If you are delivered the wrong Item all shipping will be covered and the right product will be delivered to you. 

As long as the Item you ordered has the right item number and color you will be responsible for all shipping and a restock charge of up to 30%. Except On Special Orders there is NO Return. As long as it is the item you ordered.

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 Acceptable Items 

When an item is delivered in new condition and is the item numbers you have ordered you agree that it is acceptable. Due to variations in materials and dye lots which are the nature of anything made most items will have shade differences. This is out of anyone’s control and acceptable. Also when you look at a picture on a monitor or in print it might appear to look a little different.

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Repairs 

We reserve the right to have any repairs that can be done, be done in the home. If a repair is needed and can’t be done in the home you will be responsible for shipping unless it is noted on the shipping paperwork. 

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Customer Satisfaction 

Customer satisfaction is very important to us at PAL Best Buy Furniture. If there is something that we can do to make your buying experience better please let us know. We are here for you to purchase the best products at the best prices the easiest way possible from the convenience of your home. We are interested in all your questions and concerns. You can contact us at customerservice@palbestbuyfurniture.com

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Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

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Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

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